Q:What is the return policy period applicable?
A:Return/replacement request can be placed within 7 days of receiving the product.
Q:How do I return an item purchased on TeaSwan?
A:Email us at firstname.lastname@example.org with the order number and the reason of return.
Q:I have placed return/replacement request, what happens now?
A:You will get pickup request. Your order will be cancelled or replaced based on request within 15 days.
Q:I've still not received the refund to my bank account?
A:If you have received the confirmation for return then your payment is on the way.
Q:I placed the replacement request. But I want to retain it now.
A:Email us at email@example.com with the order number.