FAQ

General

What Is TeaSwan ?

What selections of Tea are available?

Where is the tea sourced from?

Can I try a few samples before committing to a higher quantity order?

Do your teas contain caffeine?

Do you sell decaffeinated tea?

How do you ensure the quality and freshness of the tea?

Blending And Flavors

Can I add flavor to my tea?

What flavors do you supply?

Can I add flavor to all types of tea?

I want to add more than 1 flavor – I don’t see an option to do that in the product page?

What is your “blend your own flavor” service?

Can I blend CTC?

Do you use any artificial flavoring or synthetic substances in your teas?

Ordering And Payment

Is it necessary to have an account to buy?

How do I know that my order has been confirmed?

I did not receive my order confirmation e-mail. What do I do now?

How can I track my order(s)?

Can my order be modified after it has been placed?

What if I want to change my address?

The product I want is out of stock. Can I back order an item?

What Payment methods are supported?

Gift Vouchers

What are the terms and conditions associated with gift vouchers?

How do I make a purchase using the Gift-Voucher?

Does a gift voucher expire?

Delivery

How much will delivery cost?

Do you ship internationally?

When will I receive my delivery?

How do I receive my order If I miss a delivery?

Cancellation And Return Policy

There is a problem with the quality of my tea. What should I do?

Can I cancel my order?

Can I return a product?

What happens after I place a return request?

How do you refund my money?

What if I haven’t received my refund within the refund delivery date you’ve specified?

Privacy

What data do you collect from me?

Will my email information be kept secure?

Do you sell data onto other companies?

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